Those Clenched Jaw Moments

26 May

_-91[1] (2)As you know, I own and run a bakery. I make cupcakes and specialty made cakes, I also make pies and baked goods. It is not easy to have to run a business by yourself. And, I know I don’t literally do it all by myself, I have staff, but the brunt of everything is on my shoulders. I have to manage everything and everyone. This is very tiring  and stressful. I have noticed, when trying to find new employees, they see my business and think that it is going to be so fun and easy! They can either bake or decorate cupcakes and it’s all sunshine and rainbows. This is not the case, and when they find out how hard we have to work, they are not into it at all. Complete misconception of the business. And I have to say, that these cupcake shows on tv are terrible for me! The potential employees are swayed, they have stars in their eyes when they bring a resume. No, we won’t be making gumpaste flowers for 6 hours, no, we won’t be decorating 12 cupcakes for an hour. Things have to get done, and efficiently. Timing matters in this business.

So, anyway, I put in alot of hours and a lot of energy for my business. I care about every cake that I decorate. I really do. And, when someone is disappointed in their cake, I take it personally. I know that I shouldn’t, but my stomach sinks and I feel red in the face and it really feels as if I am a complete failure at what I do. I don’t get a lot of complaints, but when I do, my world feels like it cracks a little! I am in the business of making people happy, not making people upset. Celebrations are important to everyone, and the cake matters. To a lot of people it does anyway. I have started taking my time to figure out what to do in situations like this. It really is a hard thing to work out. I don’t want to disappoint my customer, I need to pay my employees for the work they have done, and there are so many variables with cake…. it is so hard to deal with these affairs and honestly, I do not want to deal withcomplaints it….but I have to.

I have a tendency to clench my jaw. When I am stressed or upset or have something gnawing at me, my jaw becomes tight and I start holding my breath. I don’t mean to do this, it is just a habit that I don’t know how to stop. I am the person that likes everyone, I am the one that gets shy people to talk and angry people to laugh. I HATE when people are angry!

So, I know what kind of day I have had when I get home and have a sore jaw.

I know that the food industry is a pretty harsh place to be. Dealing with food, first of all, then dealing with the consumers. But I love what I do and there is more good than bad. 98% of my customers are extremely happy and I love to see their faces when picking up a cake that they ordered. Especially the kids! Those faces are priceless! I love it! I love coming home and my kids hugging me and telling me that I smell sweet, I love bringing people cupcakes when they are down, and I love the donation work that I give to the people that really need it. Everything about it fulfills me. I am very lucky to be able to do what I love, it’s just dealing with the hard long hours and the stress that takes away from that. Good and bad, there is a very fine line in the food business, and to all of those who own or run a business and have to manage everything, kudos to you! It just makes you want to have more fun on the days you have off! ha ha!

cheers

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